Optimizing the Flow of Inpatient Acceptance at the Internal Medicine Clinic of Stone Baptist Hospital
DOI:
https://doi.org/10.18196/jmmr.83108Keywords:
Internal Medicine Clinic, Admissions for Inpatients, Waiting TimeAbstract
The waiting time for hospitalization in internal medicine clinics at Baptis Batu Hospital has not yet reached the minimum service standard indicator. Batu Baptis Hospital determines the standard inpatient waiting time <120 minutes starting from the patient being decided on hospitalization until the patient enters the care room and infusion installation by the nurse. Reducing the factors that affect the length of time waiting for hospitalization in internal medicine clinics. This study was qualitative with unstructured interviews, FGDs, and observations with 3 participants. Primary data were obtained from time motion study observations and secondary data were obtained from the minimum service standard report (SPM) of Baptis Hospital Batu. The main factor of the length of time waiting for inpatient in internal medicine clinics was the absence of special officers in the action room and the role of inter-unit officers did not communicate well to optimize inpatient waiting time. The flow process for inpatient admissions exceeds the standard causing a long waiting time for inpatients. Suggestion from this research is the addition of admission units in outpatient installations to reduce the waiting time.
References
UUD RI 36 tentang kesehatan. Undang-Undang Republik Indonesia Nomor 36 Tahun 2009 Tentang Kesehatan. Diakses dari bpkp go id pada tanggal. 2013;12.
Permana A. Fungsi Sosial Rumah Sakit Berdasarkan Ketentuan Pasal 29 Ayat 1 Huruf F Undang Undang No 44 Tahun 2009 Tentang Rumah Sakit Dikaitkan Dengan Undang Undang No 36 Tahun 2009 Tentang Kesehatan. Fakultas Hukum (UNISBA); 2016.
Dewi PK. Analisis Alur Proses Penerimaan Pasien Rawat Inap di Rumah Sakit “ X ” Tahun 2015 dengan Pendekatan Lean Hospital. 2015;2:1–16.
Dep Kes RI. Keputusan Menteri Kesehatan Republik Indonesia Nomor: 129/Menkes/Sk/Ii/2008 Tentang Standar Pelayanan Minimal Rumah Sakit. Nomor Tambah Lembaran Negara Nomor 4355 Nomor Tambah Lembaran Negara Nomor. 2008;4400(1):5.
Hariyanti T, L EW. Hubungan Keterlambatan Kedatangan Dokter terhadap Kepuasan Pasien di Instalasi Rawat Jalan Doctors ’ Delays on Arrival to Patient Satisfaction Relationship in Outpatient Units. 2014;28(1):31–5.
Indonesia R. Keputusan Menteri Kesehatan No. 129/MENKES/SK/II/2008 tentang Standar Pelayanan Minimal Rumah Sakit; 2004.
SPM RSBB. Rekap SPM RSBB 2019 (23 Jul 2019).
Anggita DS. Analisis Waktu Tunggu Pemberian Informasi Tagihan asien Pulang Rawat Inap di RS Grha Permata Ibu Tahun 2012. Univ Indones. 2012;
Bustani NM, Rattu AJ, Saerang JSM. Analisis Lama Waktu Tunggu Pelayanan Pasien Rawat Jalan Di Balai Kesehatan Mata Masyarakat Propinsi Sulawesi Utara. J e-Biomedik. 2015;3(3).
Suryanti N. Faktor-faktor yang berhubungan dengan lamanya waktu proses pendaftaran pasien rawat inap di rumah sakit pondok indah (tahun 2002). FKM-UI; 2002.
RS BB. Laporan Bulanan IRJ RSBB 2019. 2019.
RS BB. Laporan Kegiatan Pelayanan Medik Th. 2018. 2018;(0341).
Patilima H. Metode penelitian kualitatif. 2005;
Asmoko H. Teknik Ilustrasi Masalah-Fishbone Diagrams. Magelang Badan Pendidik Dan Pelatih Keuang Dep Keuang. 2013;
Haryanto AT, Suranto J. Pelayanan Kesehatan (Studi Rawat Inap Di Pusat Kesehatan Masyarakat (Puskesmas), Kecamatan Baturetno Kabupaten Wonogiri). 2012;
Hariyanti T, Susilo S. Pengembangan Alur Pasien dan Berkas Rekam Medis sebagai Optimalisasi Sistem Informasi Rekam Medis. J Kedokt Brawijaya. 2015;28(2):129–35.
Fuanasari AD, Suparwati A, Wigati PA. Analisis Alur Pelayanan Dan Antrian Di Loket Pendaftaran Pasien Rawat Jalan. J Kesehat Masy. 2014;2(1):15–21.
Laeliyah N, Subekti H. Waktu tunggu pelayanan rawat jalan dengan kepuasan pasien terhadap pelayanan di Rawat Jalan RSUD Kabupaten Indramayu. J Kesehat Vokasional. 2017;1(2):102–12.
Wardani R. HE ANALYSIS OF INTEREST TO TREATMENT OUTPATIENTS BACK BASED ON MANAGEMENT RESOURCE APPROACH (MAN, MONEY, MATERIAL, MACHINE, METHOD/5M). In: PROCEEDING Surabaya International Health Conference. 2017.
Purwanto H, Indiati I, Hidayat T. Faktor Penyebab Waktu Tunggu Lama di Pelayanan Instalasi Farmasi Rawat Jalan RSUD Blambangan. J Kedokt Brawijaya. 2015;28(2):159–62.
Downloads
Published
Issue
Section
License
Copyright (c) 2019 JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.
