THE ROLE OF ORGANIZATIONAL COMMUNICATION AS A MEDIATION OF CHANGE MANAGEMENT AND EMPLOYEE PERFORMANCE AT THE SPECIAL HOSPITAL OF SURGERY KARIMA UTAMA SURAKARTA

Authors

  • Sudarwati Sudarwati Management Study Program, Post-Graduate Program, Batik Islamic University of Surakarta
  • Istiatin Istiatin Management Study Program, Post-Graduate Program, Batik Islamic University of Surakarta
  • Ida Aryati Diyah PW Management Study Program, Post-Graduate Program, Batik Islamic University of Surakarta
  • Setiyo Nugroho Management Study Program, Post-Graduate Program, Batik Islamic University of Surakarta

DOI:

https://doi.org/10.18196/jmmr.v11i1.14219

Keywords:

Change Management, Training, Organizational communication, Employee performance

Abstract

This research aims to look at and analyze the effect of change management on employee performance and measure the role of organizational communication as a mediation variable for the impact of change management on employee performance at the Hospital of Special Surgery Karima Utama Surakarta. This model involved the training variable as the supporting variable. This research was relevant to hospitals; from several 350 employees, 100 employees were selected as samples using purposive sampling techniques. The study was analyzed using Partial Least Square (PLS) with SmartPLS3 software. The results showed that change management had a significant and positive effect on organizational communication. Training had a significant and positive impact on organizational communication. Organizational communication, change management, and training had a significant and positive impact on employee performance. Organizational communication proved to be a partial mediation of the development of exercise on employee performance. Organizational communication was also proven to be a partial mediation of the impact of change management on employee performance.

References

Abogsesa, A. S., & Kaushik, G. (2018). Impact of Training and Development on Employee Performance. International Journal of Civic Engagement and Social Change, 4(3), 53–68. https://doi.org/10.4018/ijcesc.2017070104

Allen, J., Jimmieson, N. L., Bordia, P., & Irmer, B. E. (2007). Uncertainty during Organizational Change: Managing Perceptions through Communication. Journal of Change Management, 7(2), 187–210. https://doi.org/10.1080/14697010701563379

Amaludin, A. (2020). Pengaruh Komunikasi Organisasi dan Budaya Organisasi Terhadap Kinerja Pegawai Bagian Sosial Sekretariat Daerah Kabupaten Lahat. Jurnal Ilmiah EKonomika, 13(2), 1–16. https://journal.unbara.ac.id/index.php/fe/article/view/621

Cresswell, K., Coleman, J., Slee, A., Williams, R., & Sheikh, A. (2013). Investigating and learning lessons from early experiences of implementing ePrescribing systems into NHS hospitals: a questionnaire study. PLoS One, 8(1), e53369.

Damanauw, I. P., Taroreh, R. N., & Uhing, Y. (2018). The Influence of Change Management, Work Environment and Organizational Culture on the Performance of Employees in the North Minahasa District Workforce. Jurnal EMBA, 6(4), 2398–2407.

Elving, W. J. L. (2005). The role of communication in organisational change. Corporate Communications, 10(2), 129–138. https://doi.org/10.1108/13563280510596943

Hartaroe, B. P., Mardani, R. M., & Abs, M. K. (2016). Pengaruh Tingkat Pendidikan Dan Pelatihan Terhadap Kinerja Karyawan (Studi Kasus pada PT Bank Syariah Indonesia KCP Pandaan). 82–94.

Indrasari, M., Syamsudin, N., Purnomo, R. B., & Yunus, E. (2019). Compensation, organizational communication, and career path as determinants of employee performance improvement. Humanities and Social Sciences Reviews, 7(4), 956–961. https://doi.org/10.18510/hssr.2019.74130

Kojo, A. I., Kindangen, P., & Uhing, Y. (2019). Pengaruh Manajemen Perubahan, Budaya Organisasi Dan Keterlibatan Kerja Terhadap Kinerja Karyawan Pada Pt. Bank Sulut Go. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(3), 4261–4270. https://doi.org/10.35794/emba.v7i3.25061

Leonando Agsta, & Sutanto, E. M. (2013). Pengaruh Pelatihan Dan Motivasi Kerja Terhadap Kinerja Karyawan Cv Haragon Surabaya. Agora, 1(3), 1.

Proctor, T., & Doukakis, I. (2003). Change management: the role of internal communication and employee development . Corporate Communications: An International Journal, 8(4), 268–277. https://doi.org/10.1108/13563280310506430

Safitri, E. (2013). Pengaruh Pelatihan Dan Disiplin Kerja Terhadapkinerja Karyawan. Jurnal Ilmu Manajemen (JIM), 1(4).

Subari, S., & Raidy, H. (2015). Influence of training, competence and motivation on employee performance, moderated by internal communications. International Journal of Economic Research, 12(4), 1319–1339. https://doi.org/10.11634/216796061504678

Sugiyono. (2010). Metode Penelitian Kuantitatif, kualitatif dan R&D (C. Alfabeta (ed.); 10th ed.).

Triana, A., Utami, H., & Ruhana, I. (2016). Pengaruh Komunikasi Organisasi Terhadap Knowledge Sharing dan Kinerja Karyawan (Studi pada Karyawan Hotel Gajah Mada Graha Malang). Jurnal Administrasi Bisnis S1 Universitas Brawijaya, 35(2), 86–93.

Turere, V. N. (2013). Pengaruh Pendidikan Dan Pelatihan Terhadap Peningkatan Kinerja Karyawan Pada Balai Pelatihan Teknis Pertanian Kalasey. Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 1(3), 10–19.

Van der Voet, J. (2014). The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure. European Management Journal, 32(3), 373–382. https://doi.org/10.1016/j.emj.2013.10.001

Downloads

Published

2024-03-06

Issue

Vol. 11 No. 1 (2022): April 2022

Section

Articles

License

Copyright (c) 2022 JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)

Creative Commons License

This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.